Q: How long does shipping take?
A: Most orders arrive within 5–9 business days. Our Silicone Ice Face Roller ships internationally and takes 5–13 business days. You'll get a tracking link as soon as your order ships.
Q: Is shipping free?
A: Yes — all US orders ship free. We currently only ship within the United States.
Q: What's your return policy?
A: We offer 14-day hassle-free returns if it's not right for you. Contact us at chillbeauty2026@gmail.com to start a return. Customers cover return shipping, except for damaged, defective, or incorrect items.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay, Apple Pay, Google Pay, and PayPal for fast, secure checkout.
Q: How can I track my order?
A: You'll receive a tracking number by email once your order ships. If you don't see it, check your spam folder or contact us at chillbeauty2026@gmail.com.
Q: Do you ship internationally?
A: Not yet — we currently ship within the United States only.
Q: How do I contact customer support?
Q: Are your products safe for sensitive skin?
A: If you have sensitive skin or a known allergy, we recommend a patch test before full use, and consulting a dermatologist if you have any concerns.