FAQ

Frequently Asked Questions

How long does delivery take?
Delivery takes 5–14 business days. You’ll receive tracking information by email once your order ships.

Is shipping free?
Yes. Standard shipping is free on every order.

What is your return policy?
We offer 30-day returns from the date your order is delivered. Contact us at mytrovant@gmail.com to start a return.

How can I track my order?
You’ll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update.

What age is PetPal™ suitable for?
PetPal™ is designed for newborns (0+ months) and beyond. Always follow safe-sleep guidance for your baby’s age and sleep space.

Which colors does PetPal™ come in?
PetPal™ comes in five colors: Pink, Blue, Gray, Yellow, and Brown.

How do I clean PetPal™?
PetPal™ is machine or hand washable on a gentle, cold cycle — just remove the electronics first. Air dry to help keep it soft and huggable.

Can I control how fast it pats?
Yes. PetPal™ offers 3 patting speeds: slow, medium, and fast.

How do I contact customer support?
Email us at mytrovant@gmail.com. We typically respond within 24 hours on business days.